setting up your password
When a new user receives an email for a password request, it is not clear from the link that they should add a new password themselves. Would be helpful to state that in the email.
Sent a video on logging into Matrix which contains information about the email that the user receives. In the email, and on screen prompts, it mentions clicking the link to complete the log in process which requests a new password.
I couldn’t get additional feedback/clarity on the issue so I am closing this out.
If you feel that this is still an issue that needs addressed you are welcome to respond back with additional information and we’ll open this back up.
Thanks for reaching out to us!
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AdminRyan Moore (Product Owner, Matrix) commented
How might you improve this experience?
The email currently asks the user to complete the new user process by clicking the link in the email which then asks for a new password once loaded in the browser.
I'm attaching a quick link to our getting started and navigation video within the Matrix University for your convenience.
http://web28.streamhoster.com/asample/miscvideo/navigating%20matrix%20videos.mp4
Looking forward to hearing from you soon.
Thanks!