The Activity Report should state that emails are not included in the graph
graph of activities not consistant with number of activities showing on list. I have narrowed this down to emails. After speaking with Matrix, I understand why emails do not show up (per the comment on this request) and wish that I knew that ahead of time.
gbabick
shared this idea
We have built an entirely new Activity Report with new charting abilities. This request no longer pertains and as such will be closed out.
Thank you!
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AdminRyan Moore
(Product Owner, Matrix)
commented
I am going to have a member of our support team reach out to you. I believe you are getting what appears to be a miscount due to emails, which we do not consider to be meaningful interactions in the way a meeting or a call can be.
In saying that, we put more emphasis on those interactions that require more effort (meetings and calls) as a way to help drive salespeople to becoming better instead of email correspondences which can inflate your activities since they are so easy to save your email conversations into matrix by CC'ing your unique Matrix Activity Email.
If I have completely misunderstood the issue, please let our support team know when they reach out to you and they can begin troubleshooting your issue.
Thanks and sorry for any inconvenience.