Matrix
Please use this area to let us know what you like, dislike, or would change about the product and/or services in order to better meet your needs in the way you do business. If we ask for more information, please respond in order to ensure your ideas have a better chance of being made a reality!
188 results found
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Allow for only First name in contact / Emails not recognized
There are a lot of emial addresses that are not recognized. It makes it difficult to enter contact info. Too many restrictions on entering names.
2 votesDeclining due to lack of clarification and/or understanding. If you still feel strongly about this request, we encourage you to enter it again with additional information so that we can better understand your needs and hopefully develop a solution!
Thanks!
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2 votes
Unable to obtain additional information on what details were requested. I am declining this request, but if you can provide us with additional details then I would be thrilled if you could resubmit the request with that information.
Thanks!
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2 votes
Declining due to lack of activity and requested clarification from 7/24/12
If you believe this enhancement will be of great use to you and other users, please resubmit it along with additional information so that we can begin discussing how to handle it.
Deals can be closed by any manager with access, or they can be picked up by the new AE receiving the accounts.
Thanks!
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2 votes
Declining due to lack of activity and requested clarification from 7/24/12
If you believe this enhancement will be of great use to you and other users, please resubmit it along with additional information so that we can begin discussing how to handle it.
Thanks!
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2 votes
Declining due to lack of activity and requested clarification from 7/20/12
If you believe this enhancement will be of great use to you and other users, please resubmit it along with additional information so that we can begin discussing how to handle it.
Thanks!
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2 votes
I’m afraid we have to include features like changing passwords on a regular basis in order to accommodate growing IT and security requirements from our customers.
If a user left and nobody deactivated that user, at least after 90 days they would no longer access the system. Think of it as one of your fellow AEs leaving and still having access to your master list and poaching accounts. Not cool.
Sorry for the inconvenience this may be causing you.
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Include contacts with Account List Export
when exporting the Account list, have the Contact Information come over with the account.
2 votesDeclining due to lack of clarification and/or understanding. If you still feel strongly about this request, we encourage you to enter it again with additional information so that we can better understand your needs and hopefully develop a solution!
Thanks!
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3 votes
Declining due to lack of activity and requested clarification from 6/29/12
If you believe this enhancement will be of great use to you and other users, please resubmit it along with additional information so that we can begin discussing how to handle it. In its current state, we are unable to decipher the meaning.
Thanks!
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Add the feature back in that allows the user to "up" the dollars by a given/designated percentage.
Please add the feature back in that allows the user to "up" the dollars by a given/designated percentage. We relied heavily on this report, could process it with one click as a favorite, and now that it's gone it takes a lot longer to reproduce with Excel. We really miss it! Thank you.
3 votesWe’ve taken a hard look at this request and unfortunately do not feel that it embodies the spirit of Matrix in our effort to provide accurate, analytical information.
That being said, reports like the Multi-Year Sales History report can easily be manipulated within Excel just as the original requester noted. With new and upcoming changes like searching for specific accounts and filtering by categories, it should be much easier to create a custom export of this in which you can increase the spending of said accounts.
I would be happy to take the time to show anyone who voted for this feature how to manipulate their Excel exports in order to get the information that you are looking for.
Thank you for your feedback. I hope this does not discourage you from creating/voting on additional feedback in the future.
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2 votes
Unable to get additional information necessary to work on this feature. Declining the request. If you can provide additional details, we’d love for you to resubmit it and explain your process a bit more.
Thanks!
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Sort accounts/contacts with the A-Z bar on the top
I noticed that the A-Z bar on the top has been removed with the upgrade. I just feel this option was very useful and is going to make finding accounts way more time consuming.
1 voteThe search bar has the same functionality of the alpha index, but also has added functionality that will speed up locating information.
If you wish to find an Account or Contact that started with “M” simply type “M”. It will perform the same was as the old index of clicking “M”
The added time saving functionality comes in the enhanced use of actually typing the name of the Contact or Account that you are looking for. Ex: I am looking for “Motor City Speedway” i do not have to look for “M” and then go through a couple pages of data. I can simply type “motor” and the account will be found.
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Have the main entered in the "add account" show up as we "add contact" to the customer
when I add an account, why not have the input that is added for the account show up as default for the contact who is added right after
2 votesDeclining due to lack of clarification and/or understanding. If you still feel strongly about this request, we encourage you to enter it again with additional information so that we can better understand your needs and hopefully develop a solution!
Thanks!
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create avail activities without needing a specific account
I am creating an avail for an agency, but do not have a specific account tied to it. I can't create the activity in pending deals without listing a specific account, and it won't let me use the Agency name for it.
1 voteSupport addressed the issue
19030 -
Put the feedback tab somewhere else
the feedback tab blocks the dates of our overview. I think moving it to the bottom or at the very top. The left or the right of the screen blocks the dates.
1 voteIssue resolved in suppport
18379 -
Have dates within deals default to the time period you're working in.
When working in quarterly forecasting, it would be helpful if the dates would default to the quarter in which you are working. Currently I am working on 3Q forecast but my default dates are for 5/21/12 - 7/31/12. Annoying to have to change them every time.
3 votesNo response from requesting user when asking how Matrix could know which time period a user is working in.
Developers are also not sure how to incorporate psychic code into Matrix.
Would love to discuss in the future if you have the time.
Thanks
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Add Month, Qtr, Year on the AE My Deals pod
So that when I am looking at my deals pod it is relevant information. ex: I am only worried about Q2 2012 right not not about the deals for 2013
3 votesWe are eliminating the My Deals pod and replacing it with a new Recently Imported pod that WILL be timebased. You tell use the actual days you’re interested in and we’ll show you what was imported on those days, how those dollars impacted existing deals (we’re going to automatically start closing your deals for you!), and what’s truly remaining in pending.
Should be a win win for everyone involved and we’ll certainly want your feedback after you use it for a few weeks.
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Add a FILTER on the sorting heading
In account list, if you could add a Filter to the heading columns, this way you can sort and just get what you want, rather than a continuous list.
2 votesUnable to reach out for more information.
A filter already exists on the account list. the button looks like a small pencil near the green “Accounts” title and will allow you to filter Outlets, Offices, Salespeople, Type, and in the next release…Tags.
If you need any help with this, please don’t hesitate to call our support line (877)687-9066
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When back is clicked, bring me back to where I was
When in accounts and I click on the account and once I see what I need, when I hit the back button, it brings me back to the beginning of the account list instead of where I left off.
2 votesCommon navigation for web sites and web applications where the flow is back and forth from high level to detail is to make use of the browsers tab style navigation.
In this example, you could load the Account list and then for each account that you need to look at in greater detail just right click and open each in a new tab. This will actually speed up the process as it doesn’t require the list to be reloaded from the server each time.
Thx!
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Put a "Note" field in the "Add a contact" window...
We can cut and paste entire contact information off a client website for ease of input in the screen above:
Like this,
2213 Andrea Lane
Fort Myers, FL 33912Phone: 239-432-1500 / 941-365-4733
Fax: 239-482-7737Reed Wilson
President
rwilson@flgreenteam.comNoah Blanco
Director of Energy Conservation
nblanco@flgreenteam.comDonna Baldwin
Office Manager
dbaldwin@flgreenteam.comCathi Wilson
Customer Service & Technical Support
cwilson@flgreenteam.comAshley Wilson
Marketing Manager
awilson@flgreenteam.com1 voteUnable to get further clarification on what is meant by this request.
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Sort deals by agency.
Currently we can sort the "deals" listing by advertiser. I suggest adding the option to sort by agency as well. That way we can pull agency pending as well as advertiser pending.
3 votesPlease use the Forecasting Report in order to accommodate this request.
Suggested hierarchy: Agency → Account
This will let you see each Agency’s pending and then drill into each Account Pending.I’d even recommend exporting it for the fastest experience Matrix can provide.
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